Survey Form

Responsiveness: Was courteous and helpful while providing prompt service (Magalang, matulungin at maagap sa pagbigay ng serbisyo) Very PoorPoorGoodVery GoodExcellent

Reliability (Quality): Provided accurate information (Nagbigay ng tamang impormasyon) Very PoorPoorGoodVery GoodExcellent

Access and Facilities: Had adequate facilities/equipment (Sapat ang mga pasilidad/kagamitan) and Well-maintained and pleasant office ( Maayos at kaaya-ayang tanggapan) Very PoorPoorGoodVery GoodExcellent

Communication: Had communicated clear procedures (Naipaliwanag nang maayos ang mga pamamaraan) Very PoorPoorGoodVery GoodExcellent

Costs: Costs are reasonable (Resonable ang gastos) Very PoorPoorGoodVery GoodExcellent

Integrity: Was honest and professional while providing service (Tapat at propesyonal sa pagbibigay serbisyo) Very PoorPoorGoodVery GoodExcellent

Assurance: Exhibited competence, knowledge and understanding in responding to clients’ needs (Nagpakita ng kahusayan, kaalaman at pag-unawa sa pagtugon sa pangangailangan ng kliyente) Very PoorPoorGoodVery GoodExcellent

Outcome: How satisfied are you with the professionalism shows by the personnel handling the services you have requested? * Very PoorPoorGoodVery GoodExcellent