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Application for Certification, Authentication and Verification (C.A.V.) of Academic Records - Client Satisfaction Survey
Select Province
Occidental Mindoro
Oriental Mindoro
Marinduque
Romblon
Palawan
How would you rate our service today?
Responsiveness:
Was courteous and helpful while providing prompt service (Magalang, matulungin at maagap sa pagbigay ng serbisyo)
Very Poor
Poor
Good
Very Good
Excellent
Reliability (Quality):
Provided accurate information (Nagbigay ng tamang impormasyon)
Very Poor
Poor
Good
Very Good
Excellent
Access and Facilities:
Had adequate facilities/equipment (Sapat ang mga pasilidad/kagamitan) and Well-maintained and pleasant office ( Maayos at kaaya-ayang tanggapan)
Very Poor
Poor
Good
Very Good
Excellent
Communication:
Had communicated clear procedures (Naipaliwanag nang maayos ang mga pamamaraan)
Very Poor
Poor
Good
Very Good
Excellent
Costs:
Costs are reasonable (Resonable ang gastos)
Very Poor
Poor
Good
Very Good
Excellent
Integrity:
Was honest and professional while providing service (Tapat at propesyonal sa pagbibigay serbisyo)
Very Poor
Poor
Good
Very Good
Excellent
Assurance:
Exhibited competence, knowledge and understanding in responding to clients’ needs (Nagpakita ng kahusayan, kaalaman at pag-unawa sa pagtugon sa pangangailangan ng kliyente)
Very Poor
Poor
Good
Very Good
Excellent
Outcome:
How satisfied are you with the professionalism shows by the personnel handling the services you have requested? *
Very Poor
Poor
Good
Very Good
Excellent
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